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Privacy Policy

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Corporate Web Technologies, its franchisor, affiliates and partners.

Introduction:

www.madhuscreation.com website ("Website") is an Internet based content and e-commerce portal operated by Corporate Web Technologies, a company incorporated under the laws of India. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. madhuscreation.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You have to create a password at the tiem of Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify madhuscreation.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. madhuscreation.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

Services Offered:

madhuscreation.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original products such as Designer Collection Upon placing an order, madhuscreation.com shall ship the product to you and be entitled to its payment for the Services.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of madhuscreation.com the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Return Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Return Policy of madhuscreation.com the Website. The user further consents that the terms and contents of such Return Policy are acceptable to him.

Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that madhuscreation’s  name is stated as the source and prior written permission of madhuscreation.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by madhuscreation.com.

Exactness Not Guaranteed:

madhuscreation.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from madhuscreation.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. madhuscreation.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded after we recieve the product back.

Indemnification:

You agree to indemnify, defend and hold harmlessmadhuscreation.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by madhuscreation.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at madhuscreation.com’s discretion.

Shipping:

Title and risk of loss for all products ordered by you shall pass on to you upon madhuscreation.com's shipment to the shipping carrier.

Termination:

madhuscreation.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
If you or madhuscreation.com terminates your use of the Website or any Service, madhuscreation.com may delete any content or other materials relating to your use of the Service and madhuscreation.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kalol.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation Of Number And Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. madhuscreation.com does not review the contents in any way before they appear on the Website. madhuscreation.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to anytime@madhuscreation.com.

What we do about mispricings:

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

We follow "No Returns Policy" except in following conditions:

  1. Product was damaged or had defects
  2. Wrong product was shipped

Further conditions for return:

  1. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
  2. All requests for return of product have to be placed within Three (3) days from the date of delivery. No return requests will be processed after Three (3) days from receipt of item(s).
  3. To return an item, please email to anytime_hg@madhuscreation.com and you will get instructions for return from us.
  4. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.

Shipping Policy: Our products are shipped within 5 working days.

We also offer 15 DAYS FREE REPLACEMENT for damaged (physical or functional) or incorrect products. However, please ensure that the article is not rendered unsellable. The conditions below would explain what events render an article unsellable and hence non-returnable. You must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by our team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Any Manufacturing Defect / Incorrect Products / Quality Issue must be reported within 3 days from the date of delivery, via email at anytime_hg@madhuscreation.com.
  • Please note that the Cash on Delivery convenience charge and the shipping charge  and Octroi Charges (in specific cities like Mumbai, Nagpur, Pune) would not be included in the refund value of your order as these are non-refundable charges.

Apparels:

Tags should not be removed. If an unstitched article was bought, it should not be stitched. If some beads etc were stitched to the article, the same should be intact.

Conditions for Exchange

  • The Items for exchange must be reported via email at anytime@madhuscreation.com within 3 Days of Delivery and must be received at our warehouse within 15 Days.
  • Two-way shipping charges will be borne by the customer.
  • Apparels will be exchanged with Apparels only.
Conditions for Cancellation
  • Cancellations of orders are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
  • In case of any exception, at sole discretion of madhuscreation two-way shipping charges will be borne by the customer.

Refunds

In exceptional cases refunds will be processed within 10 business days, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-

  • Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
  • Orders paid for through net banking accounts will be credited back to the bank account
  • Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account

* Please follow up with your respective bank/ card issuer post completion of refunds process by madhuscreation, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.

Note : Refunds not claimed/responded within 30 Days will be cancelled and the amount will be forfeited as cancellation charges.

How long will the refund process take ?

Typically the refunds are initiated within 3 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method

Refund Receipt Time (After Initiation)

Bank Transfer/NEFT

2-4 business days

Debit Card

5-7 business days

Credit Card

7-21 business days

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

What are the Payment Methods Available for making purchases?

madhuscreation offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Credit /Debit Card, Cash on Delivery to make your purchase.

Madhuscreation also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and Many other countries.

Direct Deposit in Bank (Uco bank)
Account Name : Madhuscreation
Account Number :
Bank Name : Uco Bank
Bank IFSC Code :
Address : Uco Bank, Opp. 3Finger Circle, MahendraMill Road, Kalol (N.G) – 382721, Dist : Gandhinagar, Gujarat, India

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and many other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Madhuscreation ?

Your online transaction on Madhuscreation is completely secure with the highest levels of transaction security currently available on the Internet. Madhuscreation uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Madhuscreation are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Madhuscreation take to prevent card fraud?

Madhuscreation realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transaction, implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Can I use my bank's Internet Banking feature to make a payment?

Yes. Madhuscreation offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.


Can I make a credit/debit card or Internet Banking payment on Madhuscreation through my mobile?

Yes, you can make credit card payments through the Madhuscreation mobile site and application. Madhuscreation uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How are items packaged?

All items are carefully packaged as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

How much are the delivery charges?

Madhuscreation.com provides free delivery on all items if your order is below 1 Kgs within India. Otherwise Rs. 100 per kg is charged as delivery charges, Overseas delivery charges will be calculated at the time of checkout based on weight of the product.

What is the estimated delivery time?

Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 5-7 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.

Actual Delivery time may vary depending on the service availability with the courier company.

If Express Shipping is charged and item is not delivered within the mentioned time frame, the Additional Shipping Charges will be refunded to the customer.

How will the delivery be done?

We process all deliveries through reputed couriers.
If there is no courier service available in your area, via Government Registered Bookpost or Speedpost. We will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges otherwise mentioned on the website, but the Octroi and Custom Duty where applicable will be paid by the customer. Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities.

I was able to buy products earlier from my city/pincode, but my city/pincode is shown as 'undeliverable' in your system. Why?

As a process, we constantly look at service levels of our logistics partners and make changes to those areas that do not match our service standards. As a result, there may be certain areas that we do not deliver to, as part of this process. Deliveries to such areas may hence be temporarily affected, before we are able to resume the same.

Does Madhuscreationi deliver internationally?

Yes, Delivery Charges will be on actual, and duty charges has to be paid by the customers only.

WE RESPECT YOUR PRIVACY SERIOUSLY!

We are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our services, why we collect it and how we use it to improve your experience.
The following provides an overview of how we protect your privacy during your visit.

What information do we gather?

You provide us information about yourself, such as your name, e-mail address, phone no, shipping information etc when you register with us. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
We collect information directly from you in a number of ways, some of which we describe in this Privacy Statement. One way is through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to madhuscreation.com—for example, how you entered our site, how you navigated through the site, and what information was of interest to you. The cookies we use identify you merely as a number. (If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.)

We also collect information when you voluntarily submit it to us. Throughout our site, we provide the opportunity to register/subscribe. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.

We may use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

How do we use this information?

The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
WE DO NOT SELL/RENT/TRADE your personally identifiable information to others. Company may share your personally identifiable information with third parties solely for the purpose of providing services to you.
We use an online payment gateway that is operated by a third party and the personal information that you share with us is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from www.madhuscreation.com.

What about sensitive personal data?

Extremely sensitive information like you credit-card details are transacted upon secure sites digitally under encryption, thereby providing the highest possible degree of care are available as per current technology. You are advised, however, that Internet technology is not 100% safe and you should exercise discretion on using the same.

Do we give you access to your information?

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by sending us an e-mail.

What about data security?

We take appropriate steps to maintain the security of your data on madhuscreation.com. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. However, Extremely sensitive information like you credit-card details are transacted upon secure sites digitally under encryption, thereby providing the highest possible degree of care are available as per current technology.


Madhuscreation" dealing in Designer Collection from more than 17 Years. We have excellence in making of Designer Sarees, Anarkali Dress, Kurtis, A - One Dress, with all the latest trend, designs and fabrics. We have all state-of-the-art machinery, computerized designing and also perfectionist manual hand work.

Today maintaining accuracy and quality excellence in work we have good market position as we deal with all leading stores in all big cities including metros. We would very much appreciate if you could give us an opportunity to serve you by adding our name to the list of your valued suppliers. Visit our elegant collection and experience our expertise in this industry.

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